Facebook Integrates Messenger and Instagram
Are you tired of having to check through numerous social media accounts, to see your posts, messages and comments? Well thankfully Facebook has made this a much easier task, at least for businesses.
There has not been a lot of significant interaction or collaborations between Facebook and Instagram since Facebook acquired the image sharing app about 4 years ago. This is about to change, as the social media giant announced that they are creating one cohesive inbox for business to easily manage their interactions on Messenger, Instagram and of course Facebook.
Businesses will be able to see this joint feature in Facebook’s Pages Manager application. By using this unified inbox, you will be able to see all your messages and comments in one place. So responding to your customers and audience will not only be easier, but also quicker. This feature is sure to be helpful for both businesses and social media mascots who are active on their page and regularly respond to posts across different channels.
This new inbox will automatically show up once you have updated the inbox of your Page Manager application. Once you have upgraded, click on the messaging icon that can be found at the bottom of the page. Here you will see a user interface with a number of tabs for Facebook comments, reviews and visitors posts. For Instagram you can check your comments and messages with this inbox.
Additionally, you can also check out the profiles of people who contact you.
All this means that businesses can more efficiently and easily deal with the varied social media platforms. It will also help users, who no longer need to figure out which is the best platform to contact a business for a quick response.
The feature is available for businesses across both the Android and iOS platforms and it will eventually be released on other platforms as well.
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Picture courtesy – gizmodo.in
by techtalks @TechTalks November 29, 2016 6:10 AM UTC